FAQs
Orders & Returns
Select the products you want and place them in your cart. When you go to checkout and pay for your order, the order is complete. You must pay at this stage for the order to go through.
Once orders are placed and payment is received the production process begins. As we sell print on demand products, products are made on order.
Production is automated and starts immediately after payment. You can not change or cancel, once payment has been made.
No, you may use a ‘guest’ account. However registered accounts open up more functions, ie check your shipments/or orders.
We are working on that, and the service should be available at the end of February 2022
Only after contact with our shopmanager (shopmanager@fatherandsonthekaraokekings.uk).
We only accept returns when the product is not as described. (Broken, damaged or not according to our offer)
In every case we need a picture of the claimed product.
Payment
For your and our safety we work with PayPal only. PayPal accepts PayPal & Credit Card payments.
If you have any problems with paying, please inform our shopmanager. Maybe we can work out an alternate payment option.
(e-mail: shopmanager@fatherandsonthekaraokekings.com)
Yes, it is!
We work with PayPal. Paypal has a Purchase protection policy. You may find it here https://www.paypal.com/us/webapps/mpp/paypal-safety-and-security
Shipping
For every article we provide a basic & standard (cheaper) shipping. Some but not all items can be shipped with priority (with higher costs)
Yes, we ship Internationally. From several countries throughout the world. Shipping costs may differ.
Normally within approx 2 – 3 weeks. We are working on a track & trace option, so you can see real-time where your package is.
Contact
For bookings you may use our booking form
Fan pictures are accepted with pleasure, using this form
Unfortunately not, we are based in the United Kingdom and our backoffice is situated in The Netherlands. We aim to respond within 24 hours.
Hopefully this won’t happen, but in the event it does, we will try to puit this wright. Please contact our shopmanager, who will do his best to help you.
(E-mail: shopmanager@fatherandsonthekaraokekings.uk)